Project Overview

Lush is a smart booking and customer support web application for beauty salons. It allows customers to book appointments, shop for beauty products, and chat directly with salon staff through an integrated WhatsApp system. The platform is built with a mobile-first design to ensure a smooth customer journey from service selection to checkout.

Problem Statement

Beauty salons often rely on manual booking, inconsistent communication, and fragmented systems, leading to missed appointments and poor customer experience. Lush was created to streamline bookings, automate customer interactions, and provide beauty businesses with a modern digital presence.

Key Features

• User authentication
• E-commerce for beauty products
• Online payment integration
• Smart appointment booking
• WhatsApp chat support
• Notifications and reminders
• Responsive mobile-first design

Results & Impact

• Reduced booking errors
• Improved customer–staff communication
• Increased product sales
• Enhanced digital presence for salons